FDE-Gym: Business-Outcome Scoring
Deployment scores can hide business harm and costly customer interactions; FDE-Gym compares improvement with an expert reference, then adjusts for incidents and contact costs.
Dongxu Yang, Hongda Yan, Renxin Wang, Baoli Zhang, Haojia Zuo, Ying Zhao et al.
arXiv 2610.22350 14 pages Read the paper
Deployment scores can hide business harm and costly customer interactions; FDE-Gym compares improvement with an expert reference, then adjusts for incidents and contact costs.
People and agents need a comparable way to practice customer delivery; FDE-Gym puts them in shared simulated workspaces with common stakeholders and graders.
Customer-delivery tasks are hard to reproduce and easy to game, so FDE-Gym fixes stakeholder behavior and admits tasks only when predefined anchors test meaningful success and shortcut resistance.
Real delivery projects hide both the problem and its constraints; FDE-Gym turns them into shared-environment variants and instruction levels that reveal what an agent can infer.